AU
Order Processing Time
Orders usually take around 1-2 business days to process once payments have been confirmed.
It depends on:
- Product availability
- Number of orders received
- Necessary verification requirements
- Any orders placed on weekends or public holidays will be processed on the next business day.
The customer must make sure that he provides complete and accurate information about the shipment.
After processing, the customer will be informed that his order has been dispatched.
Shipping Methods
We work with reliable logistics partners, which allows us to provide secure delivery of research supplies.
Delivery methods might comprise:
- Regular shipping service
- Express/Priority Shipping (if applicable)
Options for delivery and expected delivery timing will be available during the check-out process.
- Please note that all deliveries will be handled with consideration for the nature of lab grade materials.
Packaging Standards
All goods will be packed in a manner that will preserve their integrity during the transit.
These include:
- Tamper-proof packaging
- Protective materials that will prevent physical damage
- Proper packaging for laboratory-grade substances
The packaging will aim at reducing contact with the environment while the goods are being shipped.
Where required, temperature sensitivity and environmental conditions are taken into consideration during shipping. Products are usually supplied in freeze dried form which helps with stability during shipping. Customers are advised to follow all the recommended storage practices after delivery.
Delivery Timeline
The delivery time depends on the destination and the chosen mode of delivery.
Expected Delivery Periods:
- Domestic Delivery: 2 to 5 business days (usually)
- International Delivery: 5 to 10 business days (usually)
The above periods are just estimates that could be affected by other external elements.
Tracking information can be provided where applicable to facilitate tracking of the delivery process.
International Shipping
We provide international shipping to selected destinations, subject to applicable laws and regulations.
Buyers shall ensure that:
- Products can be legally imported into their country
- All required taxes or import fees or custom duties will be settled
Customs handling might differ per zone and can affect delivery time. We are not liable for any delays or additional costs caused by customs authorities.
Delays & Issues
Although we strive to provide prompt deliveries, there are occasions where some delays may arise as a result of uncontrollable reasons such as:
- Delivery service disruption
- Weather conditions
- Customs clearances
In case of any late deliveries or damaged goods, it is advisable for customers to contact support and report this matter with relevant details.
Once an order is given to the shipping provider, responsibility for transit timelines is with the courier.
Compliance Note
All items on this website are exclusively for research purposes.
- Not assessed or approved by the TGA (Therapeutic Goods Administration).
- Not to be used by humans or animals.
- Not intended for clinical, medical, diagnostic, or therapeutic use.
By submitting your order, you confirm that the products will be used in compliance with all relevant laws and guidelines.
Conclusion:
Our goal is to maintain consistent and reliable shipping while ensuring that all products are handled in a manner that is suitable for the laboratory environments.
For research use only. Not for human or veterinary use.
“All materials are supplied strictly for laboratory research purposes only and are not intended for human or veterinary use.”
