Returns & Refunds

Overview

This Returns and Refunds Policy sets out the circumstances under which a return, exchange, or refund may be requested for products purchased through this website.

Due to the specialised nature of research-use materials, returns are restricted and governed by strict criteria. It is recommended that customers study all product information prior to purchasing.

All items provided have been designated solely for use in laboratories and are not listed or registered on the Australian Register of Therapeutic Goods (ARTG) and are supplied solely for research purposes.

For research use only. Not for human or veterinary use.

Eligibility for Returns

A return will be accepted in the following scenarios:

• If product received is damaged while in transit
• If product received is not what was ordered

For a refund to be eligible:

• The request must be submitted within 48-72 hours of receipt.
• The item should be in an unused state, not opened, and intact as received.
• Supporting evidence may be required to provide evidence (e.g., pictures of the product and packing).

All requests are reviewed on a case-by-case basis. We can refuse any request for a refund if it fails to meet the criteria set out in this policy.

Non-Returnable Conditions

The items that are not allowed for return or refund are:

• Open, used, and tampered products
• Products that have not been stored or handled appropriately
• Correct delivery of requested products

Due to the nature of research materials, we cannot accept returns where product integrity can no longer be verified.

Refund Process

If a return is approved:

• Refunds will be credited back to your original method of payment
• Refund time may vary based on your payment gateway or provider
• You will be notified once the refund process is complete

Shipping costs are not usually refunded, unless the issue is due to an error on our part.

Replacement Policy

Replacement will be given instead of a refund in certain cases.

The circumstances under which replacement is provided include the following:

• Merchandise has been damaged while in transit.
• Wrong merchandise has been delivered.

Replacements are subject to availability and may require verification before dispatch.

Shipping Responsibility

The Customer must verify that all shipping information is correct when placing an order.

We are not liable for:

• Delays caused by incorrect/insufficient address information
• Any problems after confirmed delivery

In the event of a return request being granted, we will provide you with return shipping information. All related charges will become the responsibility of the customer, unless otherwise stated.

Contact Support

If you have any queries related to returns and refunds, please reach out to our support team.

Sharing your order ID and describing the problem in detail will expedite the process.

Final Note

Requests for returns or refunds will be considered on a case-by-case basis, depending on the product involved and the specifics of the request.

Products supplied through this website are not intended for human or veterinary use and are not supplied for therapeutic, diagnostic, or clinical purposes.

For laboratory use only. Not for human or veterinary use.

“All materials are supplied strictly for laboratory research purposes only and are not intended for human or veterinary use.”